The Fine Print

This Privacy Policy explains how [LEGAL ENTITY — e.g., Willow Country Bar / So Clutch Hospitality Group] (“Willow,” “we,” “us”) collects, uses, and protects information when you visit this website or reach out to us about a reservation, private event, or anything else.

What we collect

• Contact details you give us — your name, phone number, and email when you text or call our line, or submit a reservation or private event inquiry, along with anything you tell us about your party, date, or preferences.
• Usage and analytics data — pages viewed, referring site, approximate location, device and browser type, and similar information collected automatically.
• Cookies and similar technologies — see the Cookie Policy below.

How we use it

• To respond to your inquiries and confirm reservations, tables, and private bookings.
• To send occasional marketing or event updates where you have given consent — you can opt out at any time.
• To understand how the site is used and make it better.
• To protect the venue, our guests, and our team, and to comply with legal obligations.

Third parties

We share limited information with service providers who help us operate: website analytics providers, SMS and reservation/booking tools, email platforms, and social media platforms. These providers may process data on our behalf under their own terms. We may also disclose information where required by law.

We do not sell your personal data

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for payment.

Data retention

We keep inquiry and reservation records only as long as needed for the purpose they were collected, our legitimate business needs, and applicable recordkeeping requirements — then we delete or de-identify them.

Your choices and rights

You may request access to the personal information we hold about you, ask us to correct or delete it, or opt out of marketing messages (reply STOP to texts or use the unsubscribe link in an email). Texas residents have rights under the Texas Data Privacy and Security Act, including the right to confirm whether we process their personal data, to access, correct, or delete it, to obtain a portable copy, and to opt out of targeted advertising, sale, or certain profiling. To exercise any right, contact us using the details below; we may need to verify your identity, and you may appeal a denied request.

Children’s privacy

Willow is a 21-and-over venue. This site is not directed to anyone under 21, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Contact us

Call or text (512) 987-0860 or email willowatx@soclutchgroup.com. Mail: 719 W 6th St, Austin, TX 78701.

Acceptance of terms

By accessing or using this website, you agree to these Terms of Service. If you do not agree, please do not use the site.

Use of the website

You agree to use this site lawfully and not to interfere with its operation, attempt to gain unauthorized access, scrape it at scale, or submit false or misleading inquiries.

Intellectual property

All content on this site — text, photography, video, graphics, layout, and the “Willow” name, logos, boot mark, and related branding — is owned by [LEGAL ENTITY — e.g., Willow Country Bar / So Clutch Hospitality Group] or its licensors and is protected by trademark and copyright law. You may not reproduce or use it commercially without written permission.

Venue policies

• Guests must be 21 or older to enter. Valid government-issued photo ID is required, every visit, no exceptions.
• We reserve the right to refuse service or entry to anyone, and to remove any guest, at our discretion and as permitted by law.
• Dress code is enforced at management’s discretion.
• Venue policies posted on-site or communicated by staff control while you are at Willow.

Reservations and events

Reservation, table, and private event requests submitted through this site are inquiries only. Nothing is confirmed until Willow confirms it directly with you. All bookings are subject to availability, minimums, deposits, and any separate event agreement.

Third-party links

This site may link to third-party sites and tools we do not control. We are not responsible for their content, policies, or practices.

Disclaimer of warranties

This site is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or that hours, events, or menus listed are complete or current.

Limitation of liability

To the fullest extent permitted by law, [LEGAL ENTITY — e.g., Willow Country Bar / So Clutch Hospitality Group] and its owners, officers, and staff will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use of this site.

Indemnification

You agree to indemnify and hold harmless [LEGAL ENTITY — e.g., Willow Country Bar / So Clutch Hospitality Group] from any claims, losses, or expenses arising out of your use of this site or your violation of these terms.

Changes to these terms

We may update these terms from time to time. Continued use of the site after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Travis County, Texas.

Willow is for everybody, and that includes this website. We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Ongoing efforts

• Semantic structure, meaningful headings, and descriptive alternative text for imagery.
• Color and contrast choices reviewed against WCAG 2.1 AA targets.
• Keyboard-operable navigation with visible focus states.
• Respect for reduced-motion preferences in animations.

Report a barrier

If you run into something on this site you cannot access or use, tell us and we will fix it. Call or text (512) 987-0860 or email willowatx@soclutchgroup.com. Please include the page and what happened, and we will follow up and offer the information you need in another format.

A living statement

Accessibility is not a one-and-done. We review this statement and audit the site periodically as content and technology change.

What cookies are

Cookies are small text files a website stores on your device. They let a site remember your preferences and help us understand how the site is used.

The cookies we use

• Strictly necessary — required for the site to load, remain secure, and remember your cookie choice. These cannot be turned off.
• Analytics and performance — help us count visits and see which pages and events people care about, so we can improve the site.
• Marketing — may be set by us or by social and advertising platforms to measure campaigns and show relevant content.

Your controls

Use the cookie banner to accept or decline non-essential cookies. You can reopen it any time from the “Cookie Preferences” link in the footer. You can also block or delete cookies in your browser settings — note that blocking some cookies may affect how parts of the site work.

Consent

Your choice in the banner is stored on your device and governs our use of non-essential cookies. Continued use of the site reflects the choice you made there, and you may change it at any time.